How to Get Support from the Rivia Team
We're here to help! If you have questions or need assistance, you can reach our team using one of the following options:
📧 Email Support
You can send your support requests to us via email at [email protected]. This is a great option for detailed questions, requests that include attachments, or when you need a written record of the conversation. We can support the following attachment types: .csv, .doc, .html, .ods, .tsv, .xls, .xlsx, .gif, .jpeg, .jpg, .mov, .mp4, .pdf, .png, .txt, .heic, .oga, .ogg and .dng
If you'd like to get in touch with your Account Manager, please reach out to them directly or request a call back via the the support email address above.
💬 Intercom Chat
For quicker interactions, feel free to use the Intercom chat feature located at the bottom-left corner of Rivia after you've logged in. This tool allows you to chat directly with a member of our support team in real-time during business hours (9-6 Central European time). For queries outside of business hours, you can expect a response the next business day.
⏱ Monthly Support Hours Reminder
As a valued customer, your support access is defined by the number of hours included in your contract on a monthly basis. If you’re unsure how many support hours are available to you, reach out and we’ll be happy to confirm.